How to Break Up With a Client

As entrepreneurs, you work hard to build a solid client base. But what happens when it’s time to break-up with a client? There are lots of reasons, sometimes it’s just not a match, sometimes there are shifts in priorities and time, other times people are just plain difficult. No matter the reason, breaking up with a client requires a certain amount of finesse and respect. Let’s take a look at the best way to handle a client break-up.

Be honest. Whatever the reason. For one thing, getting caught in a lie makes you and your business look very bad. Two, however uncomfortable the reasoning, it may be helpful for the client to know when working with your replacement.

Acknowledge the work you’ve done together. Don’t waste time playing the blame game. Acknowledge the work you’ve done together and openly appreciate the opportunities the client has given you. There are tons of entrepreneurs out there who want more clients, so never take yours for granted, even when a separation becomes necessary.

Give notice. Don’t leave them hanging! It’s unprofessional and all around an uncool move. Put yourself in the client’s shoes and think about how much time you would want to find your replacement, then give them at least that much time. Remember, word of mouth is still incredibly powerful, and they are going to talk about you after your work with them is complete.

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